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How can I revoke my subscription?Updated 3 months ago

The process of getting your money back for our training app subscription varies depending on where you purchased your subscription. Here are the different options based on your purchase location.

Purchase through Google Playstore

If your subscription was made through the Google Play Store, Google acts as the seller and your contract partner. For all inquiries related to payment, refunds, and transaction processing, please directly contact Google Play Store support.

Purchase through the Apple Appstore

To request a refund, you need to contact Apple customer service. We cannot issue refunds for payments made through the App Store, as Apple serves as your contract partner and independently handles all refund transactions. To request a refund, please use this link to contact Apple customer service. Remember, purchases made through the Apple App Store adhere to Apple's terms and conditions.

Purchase through www.dieringe.com

For subscriptions initiated directly through our website www.dieringe.com, we offer a 14-day refund guarantee for new subscriptions (12 months or "Lifetime"). This guarantee is exclusive to new sign-ups and does not apply to renewals. For one-month memberships, we provide a 7-day trial period, after which the subscription starts.

How long do I have to request a refund?

For 12-month and "Lifetime" subscriptions: You are entitled to a 14-day refund guarantee from the date of subscription purchase.

  • For 1-month subscriptions: You have a 7-day trial period, after which the subscription automatically starts.

Please be aware that cancelling your subscription to DIE RINGE app does not automatically process a refund. To proceed with a refund request, mentioning the email address with which your subscription was made, kindly reach out to our customer support.

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